When designing autonomous technology, it is important to truly connect with the user. As the user specialists, we will research their capabilities and determine whether your product is a good fit for their environment and if it will effectively solve the problem it sets out to. We will also analyze limitations and consider areas of risk and stress through experience and by observing users interacting with your product.
From self-driving cars, to space probes, to vacuum cleaners that learn your floor plan – Autonomous technology is everywhere and revolutionizing our view of different types of tasks. Even though this technology is incredibly exciting and claims to make the user’s life easier and more productive – we need to ensure that it is not human-less technology. To be the most effective, it must be designed with the user experience in mind, a union between human and machine. So much can go wrong when the user experience is not the #1 priority of product design. As experts in human-centered design, we will ensure your product is designed for total success from user needs and expectations, to decreasing error rates, increasing performance, and satisfaction through learnability.
No matter your thoughts on the future of autonomous technology, one thing is clear: AI would not exist if it weren’t for humans. Not just because they are the one’s creating the tech, but more importantly because autonomous technology is here to serve the user. How are companies keeping the human in perspective?